At Atelier Ánimo, we value your privacy. In this privacy policy, we explain what personal data we collect through our webshop (hosted via Shopify), why we process that data, and what your rights are.

1. Who we are

Atelier Ánimo

Bilderdijkstraat 199

Chamber of Commerce (KvK): 83381341

VAT: NL0068246410

Email: hello@atelieranimo.com

Atelier Ánimo is the data controller for the processing of your personal data as described in this privacy policy.

2. What personal data do we collect?

We may collect and process the following personal data when you visit our website or place an order:

• First and last name

• Address details (billing and shipping address)

• Email address

• Phone number (if provided)

• Payment details (processed via external payment providers)

• Order history

• IP address

• Browser and device information

• Browsing behaviour on our website

This data is collected:

• when you place an order

• when you contact us

• via cookies and similar technologies

• when you sign up for our newsletter or pop-up

3. Why do we use your data?

We use your data only for the following purposes:

• To process your order and payment

• To send shipping confirmation and tracking information

• To provide customer service

• To send emails with information, offers, or updates (only if you’ve subscribed)

• To comply with legal recordkeeping obligations (such as invoice retention)

• To improve our website and services

We do not sell your data to third parties.

4. Legal basis for processing

We only process your personal data based on one or more of the following legal grounds:

• The performance of a contract (your order)

• A legal obligation

• Your consent (e.g. for email marketing)

• Legitimate interest (such as website analytics)

5. Sharing data with third parties

We only share your data with third parties when necessary for our services, such as:

• Shopify (e-commerce platform)

• Payment providers (e.g. Mollie, Klarna, iDeal, Apple Pay)

• PostNL and other delivery services (for shipping)

• Accountant or bookkeeper (for financial administration)

• Klaviyo (email marketing platform)

We have data processing agreements in place with these providers where required.

6. Cookies

Our website uses cookies to function properly and to understand how the site is used. We use, among others, Shopify’s own cookies. On your first visit, we ask for your consent to place cookies that are not strictly necessary.

7. Marketing use

If you enter your email address on our website (e.g. via a pop-up or newsletter form), we use it to send you emails about our products, promotions, or updates. We only do this with your consent. You can unsubscribe at any time via the link at the bottom of every email.

8. Your rights

You have the right to:

• Access your data

• Correct your data

• Request deletion of your data

• Object to the processing of your data

• Transfer your data to another party (data portability)

• Withdraw your consent

Would you like to exercise any of these rights? Please contact us at hello@atelieranimo.com. We will respond within 14 days.

9. Security

We take appropriate measures to protect your data from loss, misuse, and unauthorised access.

10. Data retention

We do not retain your data longer than necessary for the purposes for which it was collected, unless we are legally obliged to do so. Invoice and order data are kept in accordance with the legal retention period of 7 years.

11. Complaints

If you have a complaint about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

12. Changes

We may update this privacy policy from time to time. The most current version is always available on our website.

Last updated: June 28, 2025